Refunds & cancellation.

Paid plans (Pro and Max) are not on sale yet: prices have not been announced and checkout is not open, so nobody can be charged for Pogama today. This policy applies from the moment paid plans become available. Free costs nothing and can be used without limit of time.

Before you pay, the checkout will show the price, taxes, the billing period, whether the plan renews automatically, and a link to this policy. You will receive a confirmation by email with the details of your purchase.

Wherever you live, you will be able to cancel a subscription at any time, as easily as you signed up: online, without having to call anyone or give a reason. Until a self-service option exists, cancelling will always be possible by writing to soporte@pogama.xyz from the email address of your account.

• Cancelling stops future renewals. Your plan stays active until the end of the period you already paid for; then your account returns to Free, and your data is kept.
• We will remind you by email before an annual plan renews, and before a free trial (if we ever offer one) turns into a paid plan.
• If you live in a US state with automatic-renewal laws (for example California or New York), you will see the renewal terms clearly before you pay, give express consent to them, and be able to cancel online.

If you are a consumer in the EU or EEA, you have the right to withdraw from a purchase within 14 days, without giving any reason. The period starts on the day the contract is concluded. To withdraw, send us a clear statement — for example, an email to soporte@pogama.xyz saying “I withdraw from my contract for [plan], bought on [date], with the account [email]”. Sending it before the 14 days end is enough. We refund every payment received, using the same payment method, without undue delay and at the latest within 14 days of receiving your statement, at no cost to you.

Immediate access: a plan unlocks digital features right away. If you ask for access during the withdrawal period, the checkout will ask you to (1) expressly agree that we start supplying immediately and (2) acknowledge that, for digital content supplied at once, you lose your right of withdrawal. Specifically:

• for a subscription (a digital service), if you withdraw after asking us to start, we may keep an amount proportional to the days you already used; the rest is refunded;
• for a one-time license that is digital content supplied immediately, the right of withdrawal ends once the license is delivered, only if you gave that express consent and acknowledgement and we confirmed it to you on a durable medium (such as the confirmation email).

If we didn't ask for that consent and acknowledgement, you keep the full 14-day right. Your separate rights if a plan doesn't work as described (the legal guarantee of conformity) are not affected by any of this.

If you are a consumer in Uruguay, under article 16 of Ley 17.250 de Relaciones de Consumo you can cancel a purchase made at a distance (online) within 5 business days from the purchase or from the moment you receive access, without any charge or penalty and without giving a reason. Tell us by writing to soporte@pogama.xyz. We refund everything you paid, using the same payment method, promptly.

Even where the law doesn't require it, if a plan doesn't meet your expectations, write to soporte@pogama.xyz within 14 days of your first payment for a plan and we will refund it in full. After that, refunds for unused time are given where the law requires it, or in the situations described in the Terms of Service: when we significantly reduce a paid plan, when we close your account without a reason that is your fault, or when you don't accept a significant change to the Terms.

Renewals: if a plan renewed and you didn't mean to keep it, write to us within 7 days of the renewal and haven't used the paid features since, and we will refund that renewal.

• Charges from your AI provider. When you use your own API keys, you pay the provider directly; we can't refund their charges.
• Licenses we granted for free (early access, promotions, invitations).
• Accounts closed because of a serious breach of the Terms of Service or the Acceptable Use Policy, except where the law requires a refund.

Write to soporte@pogama.xyz from the email address of your account and include the plan, the date of purchase and, if you like, the reason (it helps us improve, but you don't have to give one to withdraw). We answer within a few business days. When a refund is approved, the license is ended and your account returns to Free; your data is kept.